Experience shows us that a well designed IT infrastructure with regular proactive maintenance produces 80% fewer support calls, minimal frustration and dramatically increased productivity. help4IT are dedicated to providing the same level of proactive IT support to small and growing businesses that you would expect if you had your own in house IT department.

Whichever proactive IT support option you choose you can be sure that we will take a holistic approach to your whole IT infrastructure. We will take ownership and responsibility and adopt a  leadership role in a constant process of realignment of the current state with the business objectives you have given us. This might mean that we will appear to be a bossy at times but we are willing to risk an element of unpopularity in order to protect your valuable business data and productivity!

Frequent Reporting

We will keep you regularly informed about the state of your IT infrastructure and its fitness to help you meet your business objectives. All proactive support customers will receive the following reports:

Weekly remote administration

With an easy to read summary, if we spot a problem we will simply create a ticket and resolve it. If the problem is more complex and  a cost is involved, we will present you with enough facts to enable you make an informed decision.

Monthly support usage

We will present you with a summary of all support requests by you and your colleagues, the status of the request and time worked. If you would like more detail, simply give us the ticket number and we will send you a full report.

If you have a more sophisticated requirement and need constantly up to date information, we can give you access to our helpdesk web portal allowing you to view tickets in real time. You will  also be able to carry out detailed searches of past as well as open tickets.

Change Management

Documenting the changes in your IT infrastructure is a difficult but essential task. It is all too easy to become complacent and when the information is required, perhaps during a critical failure much productivity will be lost searching for the correct answer.

We use the network healthcheck as the beginning of the change management process and keep all your information in our secure portal accessible only by those who need to know. When changes occur, e.g. passwords, we simply update your portal. Similarly when you make changes, perhaps a new smartphone, just let us know and we will keep everything up to date.