How to Contact Us

callback Request Callback
enquiry form Enquiry Form
email info@help4it.co.uk
telephone 0800 043 4448
fax 0845 257 4449
address London HQ
61 Queen Street
London EC4R 1AF

Excellent Partners

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Helpdesk
We will give you a dedicated helpdesk telephone number putting you directly in contact with a technician without wasting time with receptionists, queues and irritating menus.

95% of helpdesk calls are dealt with immediately

The helpdesk is available for all the support issues that you would expect from your own IT department including:

Internet connectivity
Hardware failure
Virus and malware infections
Operating system failure
Printing
Links to remote offices and users
Email
Backups
Blackberry/PDA issues

90% of helpdesk calls are solved remotely

The helpdesk is committed to resolving all loss of functionality to your existing systems as part of your support subscription. We also carry out administration on your existing systems as part of your support subscription including:

Adding and removing users

Changing file and folder permissions

Changing backup requirements

80% of helpdesk calls take less than 30 minutes to resolve

We can also provide basic advice on how to use applications like Microsoft Office. Where we believe that you will benefit from further training, e.g. advanced Excel spreadsheet techniques or specialist support, e.g. Sage accountancy products we will be able to recommend a trusted partner.

The helpdesk technician will use common sense to prioritise you call within our agreed service levels. In general problems receive a higher priority than administration and calls affecting many  users are more important than  those affecting an individual. However if you are trying to meet a critical deadline and cannot print an important tender you will expect us to jump to it!

 

When you call your dedicated  helpdesk team local number  to speak directly to an experienced technician we will create a support ticket which will allow us to clearly document your problem, administrative requirement or upgrade objective. In this way we can save a lot of time if the problem reoccurs in your or another customer’s organisation. We will send you a monthly summary of all your support tickets with times worked  so you can see how well your virtual IT department is performing.

The helpdesk will apply the same level of ownership and responsibility that you would expect from your own in-house IT department.