Proactive and Proactive+ support is ideal for small and growing business between 5 and 250 users who do not want to develop their own inhouse skill and resource to run a highly skilled IT team working to best practice.

Proactive support consists of eight essential  components to enable organisations to make sure the IT infrastructure meets the needs of their business objectives

All the resources of an enterprise class IT department

Unlimited helpdesk for remote problem solving and routine administration with business hours or round the clock operation. 90% of your support requests can be solved remotely. We embrace the ITIL global framework of service desk managment to bring you best practice IT processes

OBServer^TM Realtime continuous monitoring for your valuable servers and critical network components

Weekly remote administration of your server by a specialist technician with regular reports

IT Manager who will maintain an overview of your IT infrastructure and help you maintain sufficient resource to meet your business objectives

Senior technician who will be responsible for maintaining detailed information about your IT infrastructure and will be a fount of information for the rest of your virtual IT department

Regular reporting and  secure access to your support portal giving the information your management team needs on demand

BESTSource^TM procurement We have valuable real world experience in specifying and procurement, enabling you to outsource your requirements thus saving significant time and cost.

Proactive+ support gives you all of the above features plus regular scheduled onsite resource for development work and specific essential procedures like disaster recovery rehearsal and security updating

Proactive+ support can be tailored to meet your business objectives in order to provide more predicatable IT support costs