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Proactive and Proactive+ support is ideal for small and growing business between 5 and 250 users who do not want to develop their own inhouse skill and resource to run a highly skilled IT team working to best practice.
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Why choose Proactive Support? |
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Experience shows us that a well designed IT infrastructure with regular proactive maintenance produces 80% fewer support calls, minimal frustration and dramatically increased productivity. help4IT are dedicated to providing the same level of proactive IT support to small and growing businesses that you would expect if you had your own in house IT department.
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OBServer Realtime Monitoring |
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OBServer™ is our early warning system, it helps us identify issues before they become real problems for your organisation. We will monitor your server and all the key equipment in your IT infrastructure. Many potential problems can be resolved before they start to have a serious effect on productivity, e.g. if your server begins to become overloaded or starts to run out of disk space, we will be the first to know and will take prompt remedial action. Our technicians will receive timely alerts, enabling them to take swift action on your behalf.
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We will give you a dedicated helpdesk telephone number putting you directly in contact with a technician without wasting time with receptionists, queues and irritating menus.
95% of helpdesk calls are dealt with immediately
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Network Healthcheck - Preventative Health for your Technology |
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The help4IT network healthcheck provides an in depth look at the way your business uses Information Technology. A detailed report is produced which provides an in-depth snapshot of your network right down to the computers of individual users....
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