help4IT - Advanced Skills Support

Advanced Skills Support

Advanced skills support is designed to complement the resource of organisations who have their own IT department.

Purchase 2nd and 3rd line support credits and only pay for the work we perform - No waste

No fixed or retainer fees

No contractual commitment

Instant specialist remote support for Windows/UNIX operating systems, back-office applications, server, LAN and WAN hardware

Helpdesk logging system with full audit trail

Monthly statement of support credit usage

Credits can be used for remote or onsite suport

Capacity Support

Sickness and holiday cover

Project rollouts

We have proven skills and experience in the following areas

Microsoft	Linux	Storage	Security	Networking	Infrastructure
operating systems	operating systems	storage reviews	penetration testing	network design	replication
Exchange	messaging systems	capacity planning	firewall implementations	network healthchecks	business continuity
application virtualisation	Samba	performance tuning	virtual private networks	network management systems	high availability
active directory	VoIP systems	design and architecture	secure authentication	network implementations	systems management solutions
SharePoint development	helpdesk systems	iSCSI/SAN implementation	desktop and server security	remote access	Virtualisation
CRM development	monitoring systems	storage virtualisation	Single sign-on	wide area filers	disaster recovery