Many of our long-term customers chose help4IT Proactive and Proactive+ support after becoming too frustated with non-responsive, reactive services from competitors who did not grasp the degree of ownership and responsibility needed from a dedicated IT department. However moving your outsourced IT department or outsourcing for the first time can require a great deal of courage so we would like you to try all the benefits of Proactive IT support completly free for 30 days. You then have the option to move to help4IT with the peace of mind that can only be gained through experience at zero cost.

Proactive IT Support Free 30 day Trial Features and Benefits

miniTechnology Audit

An experienced, specialist technician will visit you at your business premises and measure the ability of your IT infrasructure to perform 9 key IT functions. We will also ask you about your business objectives and make recommendations for your future needs. A miniTechnology Audit report will be submitted to you within 24 hours, ready for you to begin your 30 day Proactive IT support trial.

OBServer Realtime Network Monitoring

OBServer is our early warning system, it helps us identify issues before they become real problems for your organisation. We will monitor your server and all the key equipment in your IT infrastructure. Many potential problems can be resolved before they start to have a serious effect on productivity, e.g. if your server begins to become overloaded or starts to run out of disk space, we will be the first to know and will take prompt remedial action. Our technicians will receive timely alerts, enabling them to take swift action on your behalf.

Weekly Remote Administration

With an easy to read summary, if we spot a problem we will simply create a ticket and resolve it. If the problem is more complex and  a cost is involved, we will present you with enough facts to enable you make an informed decision.

Helpdesk

We will give you a dedicated helpdesk telephone number putting you directly in contact with a technician without wasting time with receptionists, queues and irritating menus.

Dedicated IT Manager

Your dedicated IT manager will discuss the miniTechnology audit with you and guide you through the Proactive IT Support process. Your IT manager will act as your advocate and take the same level of ownership you would expect from one of your key colleagues.

Why not give us a call or fill out our contact form. We would love to hear from you, arrange a time for the miniTechnology Audit and begin your 30 day Proactive IT Support Trial.