Proactive IT Support
Proactive IT SupportProactive and Proactive+ support is ideal for small and growing business between 5 and 250 users who do not want to develop their own inhouse skill and resource to run a highly skilled IT team working to best practice.
Experience shows us that a well designed IT infrastructure with regular proactive maintenance produces 80% fewer support calls, minimal frustration and dramatically increased productivity.
help4IT are dedicated to providing the same level of proactive IT support to small and growing businesses that you would expect if you had your own in house IT department.
Whichever proactive IT support option you choose you can be sure that we will take a holistic approach to your whole IT infrastructure.
We will take ownership and responsibility and adopt a leadership role in a constant process of realignment of the current state with the business objectives you have given us. This might mean that we will appear to be a bossy at times but we are willing to risk an element of unpopularity in order to protect your valuable business data and productivity!
Contact us to learn more.
Proactive IT Support - 7 componentsProactive support consists of seven essential components to enable organisations to make sure the IT infrastructure meets the needs of their business objectives
All the resources of an enterprise class IT department
- Unlimited helpdesk for remote problem solving and routine administration with business hours or round the clock operation. 90% of your support requests can be solved remotely. We embrace the ITIL global framework of service desk managment to bring you best practice IT processes
- OBServerTM Realtime continuous monitoring for your valuable servers and critical network components
- Weekly remote administration of your server by a specialist technician with regular reports
- IT Manager who will maintain an overview of your IT infrastructure and help you maintain sufficient resource to meet your business objectives
- Senior technician who will be responsible for maintaining detailed information about your IT infrastructure and will be a fount of information for the rest of your virtual IT department
- Regular reporting and secure access to your support portal giving the information your management team needs on demand.
- BESTSource procurement We have valuable real world experience in specifying and procurement, enabling you to outsource your requirements thus saving significant time and cost.
Proactive+ support can be tailored to meet your business objectives in order to provide more predicatable IT support costs
Contact us now to see how we can help.